![]() ![]() “Chatbot as a Service” works the same way. That is to say it is not something physical that we can only use if we are in the same location as the product or service. Simply put, when we say something is “in the cloud,” we can access it from anywhere in the world through the internet. What are the benefits of this business model? They can do it by offering their customers new contact channels with no additional operational costs. The model of “Chatbot as a Service” is closely linked to the theme of digital transformation since it allows companies to merge easily into the era of digitalization. They are solutions that use Artificial Intelligence to have a greater response efficiency and thus also optimize the work of customer support teams. Learn here how a chatbot on WhatsApp can be an asset to your company. ![]() They’re considered digital contact media, mostly found on companies’ websites and instant messaging applications, such as Facebook Messenger or WhatsApp. Indeed, it’s a platform we can customize according to our needs, but it includes much more, that is to say, the “end product” – the chatbot.Ĭhatbots are conversational robots generally used by medium and large companies to automate repetitive tasks and requests, optimizing customer service. However, it doesn’t fall into the “Platform as a Service” category. “Chatbot as a Service” has the same premise as the other “As a Service” models. In addition, most do not require a license the investment is made in the short term, on a subscription basis, depending on what is effectively needed. Then, you only need an internet connection to access any product or service. In this way, the companies that hire these services don’t need to worry about installing, maintaining, and updating the systems, nor purchasing hardware and infrastructure for hosting them. In other words, there are no on-premises devices because everything is hosted in the cloud. This business model is mainly associated with technology companies and refers to a service provided via the web. We find it in the form of Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS), among many others. What does “As a Service” mean?Īs we mentioned, “ As a Service” has grown exponentially. But did you know that it can also be applied to chatbots? Discover the concept of “Chatbot as a Service”, its unquestionable value, and how you can use it in sectors such as banking and insurance. ![]() In recent years, the “As a Service” business model has gained ground in the market for all its advantages. ![]()
0 Comments
Leave a Reply. |